Why Customers Like us
We get the first contact right – we ensure that from the very first discussion so that we clearly understand what you want. We are very outcome oriented – and our customers are highly responsive to that.
Comprehensive interview summaries – our home loan appointments are followed up with Vision’s Customer Care kit (incorporating the Finance Broker Contract). This ensures that you fully understand your product recommendation, and how the home loan process will work.
Smooth settlement – our dedicated settlement team are industry leaders in ensuring settlements take place. We take a position of making ourselves accountable for settlements taking place. We are rigorous in ensuring we keep all parties to the process well informed – a unique strength of Vision
Customer Care Program – all settled customers enter Vision’s Customer Care program – which includes regular phone calls, completing a feedback survey, and regular newsletter updates
